Individual Support

PRACTICAL HELP | HONEST ADVICE

What I Offer

  • Ongoing Support (Retainer)
    Your dedicated tech person on a monthly basis. I handle your devices, security, backups, and whatever comes up — so you're not dealing with it. Best for small businesses and practices that want someone reliable on call.

    Project Work
    A defined job with a clear start and finish — setting up a new business, migrating systems, cleaning up a mess, getting things organized properly. One engagement, done right.

    One-Time Help
    A single problem solved. For when something specific comes up and you don't need anything ongoing.

    Remote or In-Person
    I work both ways — remotely for most things, on-site when it's faster to be in the room. Serving Rensselaer County, Albany, and the surrounding area.

  • I work both remotely and in person.

    Remote covers most things — quick fixes, setup, ongoing support, anything that doesn't need hands on the hardware. In person is for when it's faster to be in the room, or when you'd rather I just handle it on-site.

    In-person service covers Rensselaer County, Albany, and the surrounding Capital Region. Remote support is available anywhere.

  • Every situation is a little different, so I'll always give you a clear price before any work starts — no surprises.

    As a general sense of where things land: one-time help starts at $150, project work is quoted per job, and ongoing support is a flat monthly rate based on what you need.

    The best way to get an accurate number is a quick conversation. Book a free consultation and I'll tell you straight what it'll take.

I offer a few ways to work together depending on what you need. Not sure what fits? Get in touch and we'll figure it out.

Appointments
Contact

Frequently Asked Questions

  • It depends on what you need. One-time help starts at $150. Project work is quoted per job, and ongoing support is a flat monthly rate. I'll always give you a clear price before any work starts. The best way to get an accurate number is to book a free consultation.

  • Most things. Computers, phones, wifi and networks, security, backups, password cleanup, software, getting organized, cutting subscriptions you don't need. If it's technology and it's giving you trouble, start with a conversation and I'll tell you honestly whether I can help.

  • We start with a free consultation so I understand what's going on. From there I'll lay out what I'd do and what it costs. Then we work — remotely, in person, or both, depending on what makes sense.

  • Yes. Most things can be handled remotely, which is usually faster and easier to schedule. When something needs hands on the hardware, I come to you anywhere in the Capital Region.

  • Yes. For people and businesses who want ongoing help, I offer monthly support on a flat rate — your dedicated tech person without a full-time salary. It's the best fit for anyone who'd rather not think about their technology at all. Book a consultation and we'll figure out what level makes sense.

My Values

Listen First

Simplify Everything

Teach With Kindness

Testimonials

Testimonials

“Based on the consultation with Towne Techs, I have saved over $500 a month! I canceled the landline, “cut the Cable tv chord” (and with the help of Town Techs, am extremely happy with my new Roku service), and am not paying an arm and a leg to Verizon! Thank you Towne Techs for making my retirement income stretch a lot further in these challenging economic times!”

– Susan M.

“Andrew has been an absolute game-changer for my therapy practice's online presence. In just one month, he's dramatically improved both my website and SEO performance. What sets Andrew apart is not just his competency, but also how collaborative and patient he is in teaching others about digital context. I couldn't be happier with his support and expertise, and I intend on continuing to work together. Highly recommend for small businesses or private practices wanting stronger SEO performance, website design, and marketing supports!”

– Na L.

"As a therapist with mediocre tech knowledge I was thrilled to find a HIPAA compliant local IT person. With an NDA offered by Andrew, I was thrilled to see years of clutter organized, my computer scanned for bugs, and MOST importantly, protected from hacks. Thank you, Andrew! My group practice will be a repeat customer!"

– Anya L.

"Andrew is very knowledgeable, I cannot more highly recommend Towne Techs for online digital safety & SEO has made a huge difference. Thank you Andrew!!!”

– Amy B.

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