One-on-One Support

PATIENT SUPPORT | PRACTICAL SOLUTIONS

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What We Offer

    • Device setup

    • Program troubleshooting

    • Printer setup and troubleshooting

    • Account recovery

    • Email configuration

    • Regular maintenance and tune-ups

  • In-Person in the Capital District
    or
    Remove via Zoom

    Outside the Capital District? Ask us about travel rates.

  • $150 per hour

    Travel rates included if visit is in Capital Region

We offer a range of tech services to meet the needs of every client. Have something else in mind? We'd be happy to work with you to create a custom quote.

Appointments

Email: hello@townetechs.com
Phone: (518) 227-0859

Frequently Asked Questions

  • $150 per hour for in-person support anywhere in the Capital District. Travel is included.

  • Device setup, troubleshooting, printer issues, email configuration, account recovery, software updates, and general training on phones, tablets, and computers.

  • Most visits are 1-2 hours. We'll give you an estimate before we start, and we won't leave until the issue is resolved or you understand your options.

  • Yes. For issues that don't require hands-on help, we can connect securely via phone or video.

  • We offer a prepaid package of support hours at a discounted rate, with priority scheduling. You get dedicated hours to use over six months for any support needs.

    • Standard ($500): 4 hours — good for occasional help

    • Premium ($750): 6 hours — regular support needs

    • Gold ($1,000): 8 hours — frequent or ongoing assistanceon

Our Principles

Listen First

Simplify Everything

Teach With Kindness

Why People Trust Towne Techs

Testimonials

“Based on the consultation with Towne Techs, I have saved over $500 a month! I canceled the landline, “cut the Cable tv chord” (and with the help of Town Techs, am extremely happy with my new Roku service), and am not paying an arm and a leg to Verizon! Thank you Towne Techs for making my retirement income stretch a lot further in these challenging economic times!”

– Susan M.

“Andrew has been an absolute game-changer for my therapy practice's online presence. In just one month, he's dramatically improved both my website and SEO performance. What sets Andrew apart is not just his competency, but also how collaborative and patient he is in teaching others about digital context. I couldn't be happier with his support and expertise, and I intend on continuing to work together. Highly recommend for small businesses or private practices wanting stronger SEO performance, website design, and marketing supports!”

– Na L.

"As a therapist with mediocre tech knowledge I was thrilled to find a HIPAA compliant local IT person. With an NDA offered by Andrew, I was thrilled to see years of clutter organized, my computer scanned for bugs, and MOST importantly, protected from hacks. Thank you, Andrew! My group practice will be a repeat customer!"

– Anya L.

"Andrew is very knowledgeable, I cannot more highly recommend Towne Techs for online digital safety & SEO has made a huge difference. Thank you Andrew!!!”

– Amy B.

"Andrew, such has been my consistent experience in receiving your expert guidance over several instances.  This feature takes on even more significance as a 77-year-old user who has more experiences with PC Support over many decades than I like to think about.

You have made my asking and reaching help easier.  Big thanks, AGAIN.!"

– Rudy L.

"I used their services and was extremely happy. My computer security issue was completely resolved."

– Jennifer M.

"I am downloading some movies for a trip that we are taking, and the speed is amazing!!!’
I had settled in for a long siege of downloading and boom, easy peasy!

Thanks again for your help.  Oh, and adjusting to the no cable TV was painless, and we sure like that new bill.!"

– Maria B.